Jigsaw Medical are used to medical repatriations, normally theses are performed for an array of insurance companies and take place in private aircraft or commercial flights with medical escort. However, just a few days after new year the operations team at Jigsaw Medical took a phone call from a private patient who was ill abroad and without travel insurance. The prospective client enquired about our medical repatriation services and whether we could help get her home for medical treatment in the UK…
Immediately our team began planning the operational and clinical aspects of this repatriation and managed to secure a private aircraft charter, medical team and onward transfer to the UK hospital – in just 12hrs we had made provisional arrangements and provided a comprehensive proposal and quotation for the repatriation which took into account both the clinical and financial requirements of the patient.
Less than 24hrs after our instruction to proceed, our 2 HCPC Registered Paramedics (Chris and Kathryn) were in the air, after boarding a private jet charter from Norwich Airport, of course with a range of intensive care and advanced life support medical equipment.
Our medical team examined the patient to ensure they were ‘fit to fly’ and attached our monitoring equipment and secured the patient for take-off. After being on the ground in France for less than 1 hour, our aircraft was back in the air and returning to Norwich, where the patient was transported by a Jigsaw Medical land ambulance just 6 miles to the hospital. Our Paramedic team escorted the patient throughout the air and land transfer and handed over to the hospital medical team, initiating treatment en-route and planning their immediate care requirements following arrival at hospital.
The whole repatriation (from French residence to Hospital) took less than 3 hours.
Repatriations from Jigsaw Medical are second to none, we have experienced operations teams to plan the safe repatriation effectively and a range of highly trained clinical staff, including Flight Paramedics and Doctors.